Privacy & Security

Advanced Insights apps and websites are provided by SNG Technologies Ltd., 4 Mentmore Court, Milton Keynes, MK8 9AT, United Kingdom, registered in England and Wales, company no. 08088595 ("we", "us"). You can reach us at support@advancedinsights.app.

This policy applies to our apps for Jira and monday.com, to this website and to our documentation at docs.advancedinsights.app. It explains what personal data we collect, why, who processes it on our behalf, and your rights. We never sell personal data, and we do not use your data to train AI models.

Each app handles your Jira or monday.com data differently: some work entirely in your browser, others generate reports on our servers. Each app has its own page describing exactly what it stores, where, for how long, and which providers process it:

• Advanced Export for Jira
• Advanced Reports for Jira
• Funnels for Jira
• Retrospective Tools for Jira
• Funnels for monday.com
• Retrospective Tools for monday.com

For data in your Jira or monday.com site that an app processes on your behalf, your organization is the data controller and we are a data processor: we process it only to provide the app, following your organization's configuration. For the data described below, which we collect to run our business, we are the controller.

This website and our documentation use Google Analytics, which sets cookies to count visits. They also use Vercel Web Analytics and Speed Insights, which do not use cookies. We do not use advertising cookies. You can block or delete cookies in your browser, or use Google's opt-out add-on, without affecting the sites.

We use service providers (sub-processors) to host our apps, send emails, collect usage statistics and error reports, and run our support desk. Each app's page lists the providers that app uses and where they are located. Our websites are hosted by Vercel. Every provider processes data only on our instructions, under a data processing agreement.

Apart from that, we disclose personal data only:

• to destinations your organization configures in an app, such as email recipients or your own servers;
• when required by law, or to protect our rights or the safety of others;
• to a buyer or successor, if our business or an app is sold or transferred, in which case we will tell you first.

We are based in the United Kingdom. Some of our providers process data in the United States or elsewhere outside the UK and the European Economic Area. When they do, the transfer is covered by an adequacy decision (including the EU-US Data Privacy Framework and its UK Extension, for certified providers) or by the Standard Contractual Clauses and the UK Addendum to them.

We keep personal data only as long as we need it for the purpose it was collected for. Retention periods for data inside each app are on its own page. Licence and billing records are kept for as long as the law requires. Support requests are kept while needed to handle them and for a reasonable period afterwards as a record. Usage statistics and error reports are deleted or anonymized when no longer needed.

• All connections to and from our services are encrypted.
• Credentials you give us, such as API keys and passwords for your servers, are encrypted in our databases.
• Our apps access your Jira or monday.com data only with the permissions they declare, and as the user who uses them, unless your administrator allows otherwise.
• Access to production systems is limited to the people who maintain the apps.
• Our hosting providers hold certifications such as ISO 27001 and SOC 2.

Our Atlassian apps follow the Atlassian App Security Guidelines, and selected apps take part in the Marketplace Security Bug Bounty Program. If we become aware of a breach affecting your data, we will tell your organization without undue delay.

To report a security issue, email support@advancedinsights.app.

Depending on where you live, you have the right to access the personal data we hold about you, to have it corrected or deleted, to receive a copy in a portable format, to restrict or object to its processing, and to withdraw any consent you gave. Write to support@advancedinsights.app; we will answer within one month.

Where we process data on behalf of your organization, we will pass your request to your organization or help it respond.

You can also complain to a data protection authority. In the UK this is the Information Commissioner's Office; in the EU, the authority in your country.

Our apps and websites are business tools and are not directed at children. We do not knowingly collect personal data from anyone under 16.

We will update this page when the way we handle personal data changes, and change the date at the top. For significant changes, we will also notify customers through our apps or by email before the change takes effect.